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new Digital Zenith Benchmark Report

Loyalty during transformation

The global network service providers are changing.  They are seeking to provide cost reduction, resilience, agility, cloud-readiness and cloud-migration as demanded by their global business enterprise customers.  They are seeking to do this through building trusted partnerships and from the introduction of Software-defined networking (SDN) and Network Functions Virtualisation (NFV).

In the evolution process, it is the combination of MPLS and Internet VPN, known as hybrid networks, that is proving compelling to customers, presently.

Reshaping customer experience for the digital age

Transformation in the digital age requires that global service providers earn and sustain the trust of their customers to become valued partners.  This is most clearly demonstrated when they meet customer requirements better than rivals.

Customers rate their suppliers as ‘valued partners’ when there is close cooperation between them to raise standards of performance and service.

Emotion is the force for growth and user sentiment is often revealed at those times during the purchase cycle that most impacts growth.

The report Digital Zenith Benchmark monitors the level of user sentiment towards their global service providers as they seek to maximise customer loyalty.  The unique sum of impressions associated with a particular company, product or service defines the customer experience.

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Trust

Aiming always to provide a superior total value package to earn your trust.

Teamwork

To be successful we must work with you to achieve our mutual goals.

Future

Embracing a culture of creating the future first while treating people with respect and having fun along the way.

Quality

Striving to move beyond quality excellence to total business excellence by putting the customer at the centre of all we do.

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