Helping you win, keep and nurture customers for sustainable profitable growth.
As a marketing research firm dedicated to measuring the customer experience we adhere to the Marketing Research Society Code of Conduct.
Ocean82 is an established marketing services firm specializing in benchmarking the customer service experience for the information & communication technologies industry. It is known for its track record in analysis of competitive positioning, business strategy, branding, post-purchase care, channel management and pre-sales support, among other areas. It has experience in 30 countries and 10 languages, often making Ocean82 the first-choice supplier for organizations requiring international marketing research and analysis covering emerging technologies
Our vision is that every supplier of Information & Communications Technology (ICT), that promotes a customer centric business philosophy as a top priority, aspires to earn the Ocean82 insignia for demonstrating world class customer service experience.
To be the first choice provider of cost effective, comparative customer experience analysis in the ICT global market, by producing superior quality offerings that add value to our clients business immediately.
Clients are multi-national ICT suppliers and ICT users.
It is estimated that about 70% of the Fortune 500 business enterprises read or use our analysis.
Ocean82 is committed to conducting business fairly and honorably, with integrity and honesty, and in compliance with all applicable laws.
Total Telecom www.totaltele.com