Whilst brands are built on promises it is the customer experience that marks the difference between myth and reality.
Get the basics right. Wrap extraordinary service around core products. Ooze empathy.
Ocean82, the leading marketing research firm in ICT customer satisfaction and experience, announces today the publication of its 20th issue of its cornerstone report Global Data VPN Succinct Results.
Customer experience research indicates that top customer priorities are network reliability, availability and security.
Congratulations to the winners of the coveted WCA awards.