Branded Customer Experience
Jun 29, 2016
In the global data VPN market there are more brand critics than advocates. Yet some service providers more closely align customer experience with customer expectation than others.
The Ocean82 index measures the effectiveness of service providers at aligning experience with expectation to improve overall customer experience. A chart ranking global service providers from best to worst in their branded customer experience reveals marked differences in perceptions between them. This chart was published recently on the portal CRUISE and can be accessed by clients who subscribe to the annual benchmarking services from Ocean82.