Customers Vent Spleen on IP VPN Service Providers
Oct 5, 2010
User Views OnLine For All To See In 'Peers-Talk-Business'
To celebrate the first birthday of the unique web portal that provides buyers of major enterprise IP-VPN and related services with a benchmark of user opinion, to help them gauge the best-fit service provider for their needs, a new feature was launched today - the anecdotal comments viewer, known as Peers-Talk-Business. Believed to be the first ever online portal for comparing the customer satisfaction of major IP-VPN service providers Peer Preference now boasts a large number of registered users, all with an interest in understanding the customer service experience. As of today IP-VPN users, can vent their spleen about their service providers in public.
"Many users of IP VPN networks do not think their service providers really act on their feedback effectively, but perhaps they will act more swiftly now that it is in the public domain for all to see", said Janet Watkin, CEO of Peer Preference Ltd. "Underpinning this service is the widespread acceptance that peer recommendations count most when people buy products or services and no less so when it comes to IP-VPN network services." She added.
Already several hundred comments are ready to view about the following operators:
AT&T, Bell, BT, Cable & Wireless, China Telecom, Colt, Embratel, Global Crossing, HGC, KDDI, KT, NTT Com, Oi, Orange Business Services, Pacnet, PCCW, Portugal Telecom, SingTel, Sprint, Swisscom, TDC Song, Telecom Italia, Telefonica, TeliaSonera, Telmex, T-Systems and Verizon Business.
Peers-Talk-Business is a free service to registered users of www.peerpreference.com
PeerPreference.com helps IP VPN users select the 'best fit' service provider(s) for their specific purchase criteria and it helps IPVPN service providers benchmark perceived performances cost effectively.