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Interview: Jo Ferri - Benchmarking the Customer Experience

Interview: Jo Ferri - Benchmarking the Customer Experience

Feb 3, 2011

OCEAN: Outstanding Customer Experience & News is the leader in benchmarking the customer experience of ICT companies.

Jo Ferri, Chief Relationship Officer of OCEAN spoke to Brian Dolby about how benchmarking works, the benefits and what it can achieve, as well as talking about the Commercial Bonding report, recently published with Total Telecom.

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