Maximising the potential for growth through outstanding customer experience
Mar 30, 2016
Ocean82, the leading marketing research firm in ICT customer satisfaction and experience, announces today the publication of its 20th issue of its cornerstone report Global Data VPN Succinct Results.
This study provides an analysis of data VPN customer experience, comparing and contrasting directly competing major global operators. It is a study of an organisation’s effectiveness at serving its multi-national business customers for global networks and related services. It evaluates overall customer satisfaction from bid to bill in the areas of network operation, network installation, customer support, pricing, meeting requirements and billing.
Furthermore, user declarations of future purchase intent are analysed to predict likelihood for future growth The global market for data VPN and hybrid netowrks is expected to grow but the report shows which service providers are more likely to grow and which ones less likely to grow, in what is a very competitive and complex market.