Ocean82 announce publication of latest customer experience report
Apr 29, 2015
Today Ocean82 published its 18th edition of its benchmark report that compares major global service providers.
Aimed at buyers of global ICT at the time of contract renewal it shows who among the major service providers ranks highest in the hearts and minds of users in the following categories: Meeting Requirements, Network Installation, Network Operation, Pricing, Customer Support and Billing.
"If you are purchasing a global data VPN or hybrid network and wish to compare the operators from the user perspective benchmarking competing suppliers on customer experience helps you understand how the providers are rated from bid-to-bill," comments Janet Watkin, CEO at Ocean82.